Grad School Stuff

our money is on the way... well, it was supposed to be issued to us last week... then we called and they said this past monday... then when it didnt show up in our account, we called and they said today... so today we called and they told us we had to send an email to some person in order to get it released to us.... ahhhhh, we have asked many times if there is anything else we need to do, and they always say.. "no, y'all are good to go"... and then this... frustrating!